Nestlé Business Services Review

Nestlé Business Services (NBS) is a global shared services organization that provides business support services to Nestlé, one of the world’s largest food and beverage companies. The purpose of NBS is to support Nestlé’s business operations by providing expertise in areas such as finance, human resources, procurement, and information technology.

NBS was established in 1997, and since then, it has grown to become one of the largest shared services organizations in the world, with more than 10,000 employees in over 80 locations worldwide. The organization operates in four regions: Americas, Europe, Middle East and Africa (EMEA), Asia, Oceania, and Sub-Saharan Africa (AOA), and Greater China.

NBS is committed to delivering high-quality services that help Nestlé achieve its business objectives. To achieve this, the organization operates on the principles of customer focus, continuous improvement, innovation, and agility. NBS’s services are designed to be scalable and adaptable, enabling Nestlé to respond quickly to changing business needs.

Finance Services

One of the key services that NBS provides is finance services. NBS’s finance teams are responsible for a range of activities, including accounting, reporting, controlling, and tax. By centralizing these activities, NBS is able to streamline processes and reduce costs, while also providing high-quality financial information to Nestlé’s management team.

Human Resources Services

Another important area of NBS’s operations is human resources (HR) services. NBS’s HR teams are responsible for managing various HR processes, including recruitment, payroll, benefits, and performance management. By centralizing these processes, NBS is able to ensure consistency and efficiency, while also providing high-quality support to Nestlé’s employees.

Procurement Services

NBS also provides procurement services to Nestlé. NBS’s procurement teams are responsible for sourcing and contracting for goods and services on behalf of Nestlé’s businesses. By leveraging the organization’s scale and expertise, NBS is able to negotiate favorable terms and conditions with suppliers, resulting in cost savings for Nestlé.

Information Technology Services

Finally, NBS provides information technology (IT) services to Nestlé. NBS’s IT teams are responsible for managing Nestlé’s global IT infrastructure and providing support to the company’s businesses. By centralizing these activities, NBS is able to ensure that Nestlé’s IT systems are efficient, reliable, and secure, while also providing high-quality support to Nestlé’s employees.

In addition to these core services, NBS also provides a range of other services to Nestlé, including facilities management, travel management, and project management. By providing these services centrally, NBS is able to achieve economies of scale and deliver high-quality services at a lower cost than if Nestlé were to manage them in-house.

One of the key advantages of NBS is that it enables Nestlé to focus on its core business activities, such as product development and marketing, while outsourcing support activities to a specialized organization. This enables Nestlé to operate more efficiently, reduce costs, and improve the quality of its support services.

Another advantage of NBS is that it enables Nestlé to benefit from the expertise and experience of a global shared services organization. NBS’s employees are highly skilled and experienced in their respective fields, and they are able to bring best practices and innovative ideas to Nestlé’s businesses.

Overall, Nestlé Business Services is a key enabler of Nestlé’s business operations. By providing high-quality support services in a scalable and adaptable manner, NBS enables Nestlé to operate more efficiently, reduce costs, and focus on its core business activities. With its global presence and commitment to customer focus, continuous improvement, innovation, and agility, NBS is well-positioned to support Nestlé’s growth and success in the year to come.